Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Administration Customer Service
Why is it important to manage difficult customers positively?Customer care is a delicate issue, and it is also an issue that many customer care personnel must deal with under extremely trying circumstances and tight time frames.On the one hand, company policies must be followed; on the other hand, customers demand service and information.Whether it is a telephone or face-to-face interaction, you n...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Customer Service Personal Development
Why is it important to work effectively with people, even difficult ones?In every workplace, there will be people who can be challenging to work with. If you do not manage them well to get things done effectively, it can affect your own productivity and morale.If you can manage difficult people, you will be able to stay in control and not feel victimised. You will prove yourself to be a self-relia...
Customer Service
Why is it important to provide good customer service on the phone?In today's competitive business world, your customers expect high quality not only in your products, but also in the service that you provide.On the phone, although you do not intend it, you may be perceived as being rude or insensitive. This is because you cannot rely on your body language or facial expressions to help you convey y...
Why is it important to manage emotions in customer service?Customer care is a delicate issue, and it is also an issue many customer care personnel must deal with under extremely trying circumstances and tight time frames.On the one hand, company policies must be adhered to, and on the other hand, customers demand service and information. As a customer care personnel, you will often find yourself c...